Returns & Refunds
I want you to feel good about what you order from Wild Fern Creative. If something arrives damaged, defective or different from what you ordered, please reach out. I’ll work with you to make it right.
In-Stock Items
Eligible in-stock merchandise may be returned within 14 days of delivery.
To qualify for a return, the item must be unused, unworn and in its original condition and packaging. Please contact Wild Fern Creative before mailing anything back so return instructions can be provided.
Customers are responsible for return shipping unless the item arrived damaged, defective or incorrect. Original shipping charges are non-refundable.
Once the return is received and inspected, an approved refund will be issued to the original payment method. Please allow several business days for your bank or card provider to process the refund.
Made-to-Order Items
Many Wild Fern products are created especially for you after an order is placed. Because these items enter production specifically for your order, returns and exchanges cannot be accepted for changes of mind, color preferences or ordering the wrong size.
However, if a made-to-order item arrives damaged, defective or incorrect, please contact Wild Fern Creative within seven days of delivery. Include your order number and clear photographs of the item and packaging. A replacement or refund will be arranged when appropriate.
Slight variations in color or placement may occur because of differences in screens, materials and production methods. These small variations are part of the made-to-order process and are not considered defects.
Damaged or Incorrect Orders
If your order arrives damaged, defective or incorrect, please get in touch within seven days of delivery.
Include:
Your order number
A brief description of the problem
Clear photographs of the item
Photographs of the packaging, if it was damaged in transit
Please keep the product and packaging until the issue has been resolved. You will not be responsible for replacement shipping when an item is confirmed to be damaged, defective or incorrect.
Cancellations
If you need to cancel an order, please contact Wild Fern Creative as soon as possible. Orders that have already entered production or been prepared for shipment cannot be canceled.
Non-Returnable Items
The following items cannot be returned:
Personalized or custom products
Digital downloads
Gift cards
Clearance or final-sale items
Opened personal-care, fragrance or candle products
Items that have been used, worn, washed or altered
Exchanges
Direct exchanges are not currently available. For an eligible in-stock item, please request a return and place a new order for the item you prefer.
Questions?
If you’re unsure whether an item is eligible for return, please use the contact form before sending it back. I’m happy to help clarify the policy or address a problem with your order.